Zoho CRM Price and Feature List

It’s simple to sign up for Zoho CRM. Provide your company name, email address, and phone number on the Sign-up page, select a secure password, and you’re ready to begin. Before choosing to subscribe to Zoho CRM, you can try the product for 14 days for free.

Pricing is determined by the following:

Monthly or Annual Payment
Version of Zoho CRM
Number of Users

Table Legend

	Standard	Professional	Enterprise	Ultimate
Price per User
Monthly Price	$20	$35	$50	$65
Annual Price	$168	$276	$480	$624
Includes:

General
Personal Settings	✓	✓	✓	✓
Company Logo and Theme	✓	✓	✓	✓
Fiscal Year	✓	✓	✓	✓
Business Hours	✓	✓	✓	✓
Portals - # portal invites included for default portal (Contacts)	-	-	10,000	10,000
Business Card View	✓	✓	✓	✓
Calendar	✓	✓	✓	✓
Calendar Synchronization (CalDAV Access)	✓	✓	✓	✓
Advanced filters	✓	✓	✓	✓
Tags - Per Records	5	10	10	10
Tags - Per Module	20	60	100	200
Sticky Notes	✓	✓	✓	✓
Translations	-	-	✓	✓

Sales Force Automation
Leads	✓	✓	✓	✓
Accounts	✓	✓	✓	✓
Contacts	✓	✓	✓	✓
Deals	✓	✓	✓	✓
Sales forecasting	✓	✓	✓	✓
Forecasts Based on Territories	-	-	✓	✓
Macros	-	✓	✓	✓
Feeds	✓	✓	✓	✓
SalesSignals	-	✓	✓	✓
Document Library	✓	✓	✓	✓
Activities	✓	✓	✓	✓
Reminders	✓	✓	✓	✓
Recurring Activities	✓	✓	✓	✓
Calendar Booking	✓	✓	✓	✓
Multiple Currencies	5	10	25	50
Social	✓	✓	✓	✓
Social Tab	✓	✓	✓	✓
Scoring Rules - criteria/module	10	20	30	50
Multiple Scoring Rule - rules/layout	-	-	5	5
Motivator for Zoho CRM - criteria/rule	-		30	50

CRM Analytics
Standard Reports	✓	✓	✓	✓
Custom reports	100	✓	✓	✓
Schedule Reports - Maximum Number of Schedules	100	100	100	200
Standard Dashboards	✓	✓	✓	✓
Custom Dashboards	10	Unlimited	Unlimited	Unlimited
Charts and KPIs	✓	✓	✓	✓
Anomaly Detector - Number of Trends	-	-	10	20
Zia Notification subscription for Anomaly Detector components	-	-	10	30
Comparator, Target Meter, Funnel and Zones	-	-	✓	✓
Cohort Analysis	-	-	10	25
Quadrant Analysis	-	-	✓	✓
Stage Component	-	-	✓	✓

Marketing Automation
Campaigns	✓	✓	✓	✓
Mass Email - Per Day	250	500	1000	2000
Custom Email Templates	100	Unlimited	Unlimited	Unlimited
Email Opt-out	✓	✓	✓	✓
Autoresponders	-	-	3	5
Schedule Mass Email - Per Module	-	10	10	10

Inventory Management
Products	-	✓	✓	✓
Price Books	-	✓	✓	✓
Quotes	-	✓	✓	✓
Sales Orders	-	✓	✓	✓
Invoices	-	✓	✓	✓
Vendors	-	✓	✓	✓
Purchase Orders	-	✓	✓	✓
Inventory Templates	-	✓	✓	✓

Product Configurator
Total number of product configurations	-	10	50	100
Number of "selected" items you can create a rule for	-	5	10	20
Number of "additional conditions" per "selected" entry in a rule	-	25	25	25
Number of module-based conditions under Primary Rule Criteria	-	25	25	25
Total number of Actions per rule	-	10	30	50

Price Rules
Total number of price rules	-	10	50	100
Number of module-based conditions under Primary Rule Criteria	-	25	25	25
Number of records that can be selected per rule in the "Direct Type" price rule	-	25	25	25
Number of records that can be selected per rule in the "Volume Type" price rule	-	5	5	5
Number of range rows that can be added per item in the "Volume Type" price rule	-	10	10	10

Guided Selling
Number of Guided Selling flows	-	25	50	100
Number of Questions that can be added in a Guided selling flow	-	10	10	10
Number of Input Options applicable across all question pages	-	18	18	18

Customer Support
Cases	-	✓	✓	✓
Solutions	-	✓	✓	✓
Web-to-Case Form - forms/module	-	10	20	100
Notify Owner	✓	✓	✓	✓
Case Escalation Rules	-	-	✓	✓

Security Management
Profiles	5	15	25	200
Roles	5	25	250	500
Reporting Hierarchy	-	-	✓	✓
Territory Management	-	-	150	250
Groups	20	30	50	250
Field-Level Security	-	✓	✓	✓
Custom Links - links/module	-	10	10	50
Default Data Sharing Settings	✓	✓	✓	✓
Public Read Only (in Default Data Sharing Settings)	-	-	✓	✓
Data Sharing Rules - rules per module	-	-	25	100
Audit Logs	✓	✓	✓	✓
Allowed IPs	✓	✓	✓	✓
Record Sharing	-	-	✓	✓
Data Encryption - fields/module	-	-	10	20
GDPR Compliance Settings	✓	✓	✓	✓
HIPAA Compliance Settings	✓	✓	✓	✓

Product Customization
Home Page Components	20	20	20	20
Organize Tabs	✓	✓	✓	✓
Rename Tabs	✓	✓	✓	✓
Group Tabs	10	10	25	50
Custom Modules	-	-	25	50
Layout Editor	✓	✓	✓	✓
Page Layouts - layouts/module	-	-	3	6
Layout Rules	-	-	10	10
Record Locking Configuration - rules/module	-	-	5	5
Validation Rules - per layout	-	5	10	25
Subforms - per module	-	-	2	5
Subform fields - subform in a layout	-	-	25	25
Email Address Duplication Check	✓	✓	✓	✓
Custom Fields - fields/module	10	155	300	500
Unique Fields - fields/module	2	2	2
Picklist History Tracking	-	-	✓	✓
Color Coding Picklists - picklist fields/module	2	5	10	15
Global Sets	-	-	30	50
Standard List Views	✓	✓	✓	✓
Custom List Views - list view/module	50	Unlimited	Unlimited	Unlimited
Records in List Views	100	100	100	100
Smart Filter	5	5	10	10
Kanban View	1 (Only for the Deals and Activities modules)	1 (Only for the Deals and Activities modules)	5	10
Chart View	-	-	5	5
Modify Criteria Pattern	✓	✓	✓	✓
Last Activity Time in Criteria	✓	✓	✓	✓
Custom Related Lists - per module	-	3	5	10
Customize Search Layout	✓	✓	✓	✓
Customize Related Lists Columns	✓	✓	✓	✓
Custom Buttons - per module	-	-	50	250
Personal Fields - fields/module	30	30	30	30
Web Tabs	-	-	25	50
Copy Customization	✓	✓	✓	✓
Wizards	-	-	10 (2 per module)	25 (5 per module)
Multiple Sales Pipeline	5	10	20	50
Customize User Layout - custom fields	10	50	50	50
Domain Mapping	-	-	✓	✓
External Fields	-	-	10	15
Lookup Filter	-	-	✓	✓
Fields of Lookup - fields/lookup field	-	-	5	5
Kiosk Studio - number of kiosks	-	-	25	50

Canvas
List View	1	3	25	50
Detail View	1	3	5	25
Form View	1	3	5	25
Canvas Rules - rules/module	10	25	75	100
Reusable components	25	25	25	25
Import/Export Canvas views	10	10	10	10

Maximum limit for individual field types
String fields	10	60	200	200
Maximum 10 Text Area fields	-	-	5	5
Number fields	10	20	40	40
Decimal, Percentage, Currency fields	10	15	60	60
Date Fields	10	15	50	50
Date Time Fields	10	10	50	50
Boolean (Checkbox)	10	20	80	80
Long Integer Fields	10	15	35	35
Lookup Fields	1	5	10	15
Multi-select Lookup Fields	-	-	2	2
User Fields	-	-	5	5
Record Image Field	✓	✓	✓	✓
File Upload Field - fields per module	2	5	10	15
Auto-number Fields	1	1	1	1
Formula Fields	-	15	20	25
Multi-user Field	-	-	1	1
Image Upload Field - fields per module	2	5	10	15
Rollup summary	-	-	10	15

Special Fields
Contact Role	✓	✓	✓	✓
Terms & Conditions	-	✓	✓	✓
Tax Rates	-	✓	✓	✓

Process Management
Blueprints (# of Blueprints plus default Blueprints)	-	3	50	100
Clone Blueprint	-	✓	✓	✓
Common Transition per Blueprint	-	2	10	25
Transition per Blueprint	-	10	100	300
Field Count During Transition	-	4	10	50
Approval Process	-	-	✓	✓
Review Process - per module	-	-	5	10
Journey Builder	-	-	5	10
PathFinder - (# of record captures/day)	-	-	50,000	100,000

Webform
Forms for Leads/Contacts - forms/module	5	10	20	100
Approve Records	✓	✓	✓	✓
Auto Response Rules	5	10	20	25
Unsubscribe Links	5	10	10	10
Notify Record Owner	✓	✓	✓	✓
Webform Analytics - Visits/Month	-	-	100,000	300,000
Webform A/B Testing - webforms/module	-	-	2	10

Email
Email Integration (IMAP/POP3/Gmail API)	-	✓	✓	✓
Email Insights	Limited	✓	✓	✓
Organization Emails	50	75	500	500
BCC Dropbox	10	10	10	10
Attachments in Email	10MB	10MB	10MB	10MB
Email Sharing	-	✓	✓	✓
Email Scheduling	-	-	✓	✓
Email Authentication - # of Domains	10	50	100	100
Email Parser	-	-	20	40
Email Association with Deals	-	✓	✓	✓
Email Relay	-	10 domains	20 domains	20 domains
Zoho CRM for Office 365	✓	✓	✓	✓
Zoho CRM for Gmail Add-on	✓	✓	✓	✓
SalesInbox	-	-	✓	✓

Zia (AI Assistant)
Prediction builder	-	-	2	20
Zia scoring	-	-	✓	✓
Recommendation builder	-	-	1	10
Email Intent	-	-	✓	✓
Email Sentiment	-	-	✓	✓
Email Emotion	-	-	✓	✓
Email Activity Extraction	-	-	✓	✓
Enrichment from Emails	-	-	✓	✓
CNS (consecutive negative sentiment)	-	-	✓	✓
Email summary	-	-	✓	✓
Email - Sentence Auto complete	-	-	✓	✓
Email Subject line suggestions	-	-	✓	✓
Email Custom Intent	-	-	✓	✓
Call transcription	-	-	✓	✓
Call sentiment	-	-	✓	✓
Call intent	-	-	✓	✓
Call emotion	-	-	✓	✓
Call Summary	-	-	✓	✓
Data Enrichment - Records/User (Max of 50000 records)	-	-	500	2000
Next Best Experience	-	-	✓	✓
Zia for forecast	-	-	✓	✓
Voice of the customer	-	-	✓	✓
Zia Vision - Image matching	-	-	1	20
Zia Vision - Image detection	-	-	1	20
Zia Vision - Image match and detect	-	-	1	20
Churn Prediction	-	-	2	20
Competitor alert	-	-	✓	✓
Strategy Influencer	-	-	6	6
Zia Presentation	-	-	✓	✓
Best time to contact	-	-	✓	✓
Record owner suggestion	-	-	✓	✓
Similarity recommender	-	-	1	10
Zia Notifications	-	-	✓	✓
Workflow rule suggestion	-	-	✓	✓
Workflow email duplicate alert	-	-	✓	✓
Anomalies in workflow rule	-	-	✓	✓
Ask Zia	-	-	✓	✓
Macro suggestion	-	-	✓	✓
Zia Reminder	-	-	✓	✓
Dashboard component suggestion	-	-	✓	✓
Prediction analytics	-	-	✓	✓
Recommendation analytics	-	-	✓	✓
Best time to contact analytics	-	-	✓	✓
Smart Prompt	-	-	✓	✓
Note Summary	-	-	✓	✓

Integrations
QuickBooks Online	-	-	✓	✓
CRM Marketplace (Extensions for Zoho CRM)	5	10	20	50
Zoho Creator Integration	-	✓	✓	✓
Integration with Online Meeting providers	✓	✓	✓	✓
Visitor Tracking	✓	✓	✓	✓
Zoho SalesIQ Integration	✓	✓	✓	✓
Zoho Survey Integration	✓	✓	✓	✓
Survey Creation in Campaigns Module	-	-	✓	✓
Zoho Writer Add-on	-	✓	✓	✓
Zoho Desk Integration	✓	✓	✓	✓
Zoho Projects Integration	✓	✓	✓	✓
Zoho Finance Suite Integration	-	✓	✓	✓
Zoho PhoneBridge	✓	✓	✓	✓
Zoho Analytics Integration	✓	✓	✓	✓
Zoho Campaigns Integration	✓	✓	✓	✓
Zoho Forms Integration	✓	✓	✓	✓
Zoho Webinar Integration	-	-	✓	✓
Zoho Backstage Integration	-	-	✓	✓
Zoho Meetings Integration	✓	✓	✓	✓
Mail Merge Template (Plug-in for Microsoft Office) - # merges/month	-	1000	1000	1000
Attach from Zoho Docs	✓	✓	✓	✓
Attach from Google Docs	✓	✓	✓	✓
Google Calendar Synchronization	✓	✓	✓	✓
(For Google Users)	✓	✓	✓	✓
Google Contacts Synchronization	✓	✓	✓	✓
(For Google Users)	✓	✓	✓	✓
Zoho CRM for Google Ads	-	✓	✓	✓
Slack Integration	✓	✓	✓	✓
Zoho CRM Mobile Edition	✓	✓	✓	✓
Zoho CRM Analytics Mobile Edition	✓	✓	✓	✓
Check-in	✓	✓	✓	✓
Zoho Directory Integration	✓	✓	✓	✓
Remote Sales Office	✓	✓	✓	✓
LinkedIn Sales Navigator Integration	-	✓	✓	✓
WhatsApp Business	✓	✓	✓	✓
Google Chat Integration	✓	✓	✓	✓

Google Workspace
Export Meetings to Google Calendar	✓	✓	✓	✓
Export to Google Tasks	✓	✓	✓	✓
Synchronize Google Calendar	✓	✓	✓	✓
(For Google Workspace Users)	✓	✓	✓	✓
Synchronize Google Contact	✓	✓	✓	✓
(For Google Workspace Users)	✓	✓	✓	✓
Zoho CRM Webforms for Google Sites - # per module	1	10	20	100

Automation
Workflow Rules/org	2500	2500	2500	2500
Workflow Rules	30 rules/module (maximum 15 active) 5 conditions/rule	80 rules/module (maximum 40 active) 5 conditions/rule	125 rules/module (maximum 75 active) 10 conditions/rule	150 rules/module (maximum 100 active) 10 conditions/rule
Scheduled Action - actions/condition	5	5	5	5
Workflow Usage	-	-	✓	✓
Tasks - tasks/action	5	5	5	5
Reminder for	✓	✓	✓	✓
Workflow Tasks	✓	✓	✓	✓
Email Notifications	5 email notifications/action, 100 emails/user license, 5,000 emails/day	5 email notifications/action, 200 emails/user license, 10,000 emails/day	5 email notifications/action, 500 emails/user license, 25,000 emails/day	5 email notifications/Action, 1,000 emails/User License, 50,000 emails/Day
Record Owner, Record Creator, Record Owner's Manager	✓	✓	✓	✓
Using Email field from the Module & Related Modules	✓	✓	✓	✓
Field Updates - updates/action	5	5	5	5
Delete	✓	✓	✓	✓
Field Update	✓	✓	✓	✓
Add Task, Add Meeting, Schedule Call, and Create Record	50000	300000	500000	500000
Assign Record Owner	-	✓	✓	✓
Workflow Convert	✓	✓	✓	✓
Execute Based on Date Field Value	✓	✓	✓	✓
Execute Based on Record's Score	✓	✓	✓	✓
Execute Based on Recommendation	-	-	✓	✓
Webhooks - Limit applicable for the org. (whichever is lower)	-	1/action 50,000 calls/day or 100 calls/user license/day	1/action 500,000 calls/day or 500 calls/user license/day	1/action 1,000,000 calls/day or 1000 calls/user/day
Actions by Zoho Flow	✓	✓	✓	✓
Assignment Rules	-	20 rules/module & 20 rule entries	50 rules/module & 100 rule entries	50 rules/module & 100 rule entries
Assignment Thresholds	-	20 thresholds per module & 500 users per threshold	30 thresholds per module & 500 users per threshold	30 thresholds per module & 500 users per threshold
Functions	-	-	1 Instant Action and 5 Time-Based Actions per Rule	1 Instant Action and 5 Time-Based Actions per Rule
Custom Schedules	-	-	10 schedules/org	20 schedules/org
Marketing Attribution	-	-	✓	✓
Segmentation	-	-	1 (active or inactive) 5 (unpublished or draft)	5 (active or inactive) 20 (unpublished or draft)
Workflow Usage Report	-	-	✓	✓
Cadences	9 cadences, up to 3/module, maximum 6 email and 6 task follow-ups	15 cadences, up to 5/module, maximum 10 email, 10 task, and 10 call follow-ups	150 cadences, up to 10/module, maximum 20 email, 20 task, and 10 call follow-ups	300 cadences, up to 25/module, maximum 25 email, 25 task, and 15 call follow-ups

Data Administration
Admin Tools for configuration management	-	-	✓	✓
File Storage (for Org.)	1GB + 512MB/user license	1GB + 512MB/user license	1GB + 1GB/user license	5GB + 1GB/user license
Default Data Storage per user license	-	20MB	50MB	100MB
Import Data - Per Batch	10,000	20,000	30,000	50,000
Data Import - Clone option	✓	✓	✓	✓
Data Import - Skip and Overwrite option - records/batch for CSV	10,000	20,000	30,000	50,000
Merge Duplicates - Find & Merge Option	✓	✓	✓	✓
Merge Duplicates - Deduplicate Option	-	✓	✓	✓
Import History - Past days	60	60	60	60
Export Module Data - records/module	200,000	200,000	200,000	200,000
Free Data Backup - data backups/month	2	2	2	4

Developer Hub
APIs - Allowed credits	50,000 + (Number of User licenses x 250) + Add-on credits	50,000 + (Number of User licenses x 500) + Add-on credits	50,000 + (Number of User licenses x 1000) + Add-on credits	50,000 + (Number of User licenses x 2000) + Add-on credits
APIs - Maximum credits	100000	3000000	5000000	Unlimited
Functions - Allowed credits (per 24 hours)	5,000 + (Number of User licenses x 200) *(Available only through extensions)	5,000 + (Number of User licenses x 200) *(Available only through extensions)	20,000 + (Number of User licenses x 500) + Add-on credits	20,000 + (Number of User licenses x 1,000) + Add-on credits
Functions - Maximum credits (per 24 hours)	15000	20000	400000	Unlimited
Client Script	-	-	✓	✓
Widgets	-	-	✓	✓
Connections	-	✓	✓	✓
GraphQL	-	-	✓	✓
ZDK CLI (Beta)	-	-	✓	✓
Circuits	-	-	15,000 credits	20,000 credits
Sandbox	-	-	3 Configuration, 2 Configuration and Data type Sandboxes	7 Configuration, 3 Configuration and Data type Sandboxes