Zoho Desk Price and Features List

Sign up for a 14-day free trial here. Once the trial period expires, your account will be moved to a free plan with limited features. You can upgrade to a paid plan anytime from your Zoho Desk dashboard.

Pricing is determined by the following:

Monthly or Annual Payment
Number of Agents
Version of Zoho Desk

Table Legend

	Free Version	Express	Standard	Professional	Enterprise

Price per Agent
Monthly Price	$0	$9	$20	$35	$50
Annual Price	$0	$84	$168	$276	$480
Agent Limit	3	5	Unlimited	Unlimited	Unlimited
Light Agent per month (Optional)			$6	$6	$6
Free Light Agents Included					50

Ticket Management
E-mail Tickets	✓	✓	✓	✓	✓
Comment in Ticket	✓	✓	✓	✓	✓
Private Conversations in Ticket	✓	✓	✓	✓	✓
Spam Tickets	✓	✓	✓	✓	✓
Ticket History	✓	✓	✓	✓	✓
Ticket Resolution Note	✓	✓	✓	✓	✓
Ticket Tags per Ticket	10	10	20	30	50
Add Resolution as KB		✓	✓	✓	✓
Suggested Articles		✓	✓	✓	✓
Merge Tickets		✓	✓	✓	✓
Split Tickets		✓	✓	✓	✓
Clone Ticket		✓	✓	✓	✓
Ticket Timeline		✓	✓	✓	✓
Read / Unread Tickets		✓	✓	✓	✓
Pinned Conversation		✓	✓	✓	✓
Followers			✓	✓	✓
Time Entry			✓	✓	✓
Approvals				✓	✓
Team Ownership				✓	✓
Ticket Sharing				✓	✓
Send as Email				✓	✓
Mass Reply				✓	✓
Scheduled Reply				✓	✓
Parent-child Ticketing				✓	✓

Agent Productivity
Quick Ticket View (Peek view)	✓	✓	✓	✓	✓
Response Editor with Rich Text Support	✓	✓	✓	✓	✓
Advanced Search	✓	✓	✓	✓	✓
Response Draft	✓	✓	✓	✓	✓
Table View		✓	✓	✓	✓
Keyboard Shortcuts		✓	✓	✓	✓
Agent Queue		✓	✓	✓	✓
Teams Queue				✓	✓
Search Facet			✓	✓	✓
Snippets for Faster Response			✓	✓	✓
Email templates in reply			✓	✓	✓
Work modes			✓	✓	✓
Review ticket replies				✓	✓
Gamescope for agents				✓	✓
Agent idle timeout				✓	✓

Real Time Collaboration
Real time updates in ticket list & detail view			✓	✓	✓
Real time ticket count in starred views			✓	✓	✓
Team feeds			✓	✓	✓
Agent collision detection				✓	✓
Agent collision chat				✓	✓
Agent collision reply avoidance				✓	✓

Customer Support Channels
Email channel	1	2	5	10	100
Help center	✓	✓	✓	✓	✓
Feedback widget	1	1	1	1 per Dept	1 per Dept
Advanced web forms		1	5	10	50
X (Twitter)		1	1	1	2
Facebook		1	1	1	2
Instagram		1	1	1	2
Instant Messaging			✓	✓	✓
Community forums			✓	✓	✓
Telephony				✓	✓

Instant Messaging
Live Chat (Business Messaging) - Number of Channels			1	10	50
WhatsApp - Number of Channels			1	10	50
Telegram - Number of Channels			1	10	50
Wechat - Number of Channels			1	10	50
LINE - Number of Channels			1	10	50
Facebook Messenger - Number of Channels			1	10	50
Instagram - Number of Channels			1	10	50
Dashboard			✓	✓	✓
WhatsApp sandbox			✓	✓	✓
Canned messages			✓	✓	✓
Auto-responses			✓	✓	✓
WhatsApp Template Messages			✓	✓	✓
Ticket conversion			✓	✓	✓
Embeddable options			✓	✓	✓
Block users			✓	✓	✓
Chat transfer			✓	✓	✓
Notifications			✓	✓	✓
Customer happiness ratings			✓	✓	✓
Custom workflows				✓	✓
Blueprint in IM				✓	✓
IM webhooks in Zoho Desk				✓	✓
Chatbots in IM					✓

Help Desk Automation
Notification rules	✓	✓	✓	✓	✓
Macros	2	2	5	15	30
Workflow rules		1	5	15	30
Supervise - Time-based rules			5	15	30
Custom actions gallery in workflows				✓	✓
Custom functions in workflows					✓
Schedules - By Dept					10
Field watching					✓
Contract and support plans					✓

Ticket Assignment Rules
Direct assignment to agents and teams		2	5	15	30
Round-robin ticket assignment by load balancing by Dept				10	15
Round-robin sequential assignment				✓	✓
Agent specific threshold in Round-robin assignment				✓	✓
Active Skills by Department					30
Skill based Ticket Assignment					✓

Advanced Process Management - Blueprints
Active blueprints by Department				1	20
Transitions per blueprint				20	100
Common transitions per blueprint				1	5
Fields and actions per transition				10	30
State level SLAs & escalations				✓	✓
Dynamic transition owner				✓	✓
Transitions draft (Partial transitions)				✓	✓
Blueprint widget support by Transition				1	3
Strict mode controls					✓
Custom functions in blueprints					✓

Service Level Agreements (SLA's)
Number of SLAs	1	1	4	10	20
Stop the SLA clock (On hold state)		✓	✓	✓	✓
Multi-level escalations		✓	✓	✓	✓
Customer based SLA				✓	✓
Management in SLA					✓

Help Desk Working Hours
Business hours		1	1	1	100
Holiday list		1	1	1	100

Help Desk Customization
Custom email templates	Default	Default	✓	✓	✓
Customize tabs	✓	✓	✓	✓	✓
Customize form fields	✓	✓	✓	✓	✓
Custom views		✓	✓	✓	✓
Starred views		✓	✓	✓	✓
Custom fields per Module		10	50	150	230
Custom ticket status & status grouping		✓	✓	✓	✓
Field dependencies			✓	✓	✓
Teams				✓	✓
Formula fields by module				5	10
Ticket templates by Department				600	600
Department specific layout				✓	✓
Multi lingual				✓	✓
Custom lookup fields				3	5
Picklist color coding				5	10
Ticket Id customization				✓	✓
Layout rules					50
Validation rules					50
Multi layout					20
Custom modules					10
Regular expressions					✓

Personalization
Helpdesk appearance - Night mode	✓	✓	✓	✓	✓
Display screen settings	✓	✓	✓	✓	✓
Display font control	✓	✓	✓	✓	✓
Reply editor font controls	✓	✓	✓	✓	✓
Reply button behaviour	✓	✓	✓	✓	✓
Landing page settings	✓	✓	✓	✓	✓
Reply - article auto suggestion	✓	✓	✓	✓	✓
Default send behaviour	✓	✓	✓	✓	✓
Multi-language support	✓	✓	✓	✓	✓
Date & time format control	✓	✓	✓	✓	✓

Artificial Intelligence ZIA
Reply assistant					✓
Sentiment analysis					✓
Ticket auto tagging					✓
Anomaly services					✓
Zia answer bot					✓
Zia field predictions					20 /department
Zia powered by chatGPT			✓	✓	✓

Re-branding
Custom domain mapping		✓	✓	✓	✓

Multi-Department
Multiple department support tracking				10	10
Department as an add-on					$
All-department view of tickets				✓	✓
Department based signatures				✓	✓
Department-Specific product handling				✓	✓

Help Center
Private knowledge base for agents	✓	✓	✓	✓	✓
Article versioning	✓	✓	✓	✓	✓
Public knowledge base			✓	✓	✓
Community			✓	✓	✓
ASAP			✓	✓	✓
Text-to-speech in ASAP mobile SDK			✓	✓	✓
Business Messaging in ASAP			✓	✓	✓
Multilingual knowledge base				✓	✓
Community gamification				✓	✓
301 redirection				✓	✓
Google analytics integration				✓	✓
Themes gallery				✓	✓
CSS customization				✓	✓
Custom widgets				✓	✓
Auto-translation of KB articles					✓
Answer bot in ASAP					✓
Sales IQ Live chat in ASAP					✓
Multi-brand help center					✓
HTML customization					✓

Guided Conversations
GC flows by Department					25
Global variables by Portal					100
Session variables by Portal					100
Local variables by Flow					100
GC blocks by Flow					500
GC widgets - Agent Widget and Customer Widget					✓
Flow metrics					✓

Customer Management
Contact & account information management		✓	✓	✓	✓
Private notes for contacts & accounts		✓	✓	✓	✓
Dedicated owners for contacts & accounts		✓	✓	✓	✓
Contact & account custom fields		10	50	150	230
Merge contacts		✓	✓	✓	✓
Merge accounts		✓	✓	✓	✓
Custom views for customers		✓	✓	✓	✓
Contact & account insights			✓	✓	✓
Deduplicate contacts & accounts			✓	✓	✓
Follow contacts & accounts			✓	✓	✓
Contact to product association			✓	✓	✓
Secondary contact (Cc's)				✓	✓
Contacts to multiple accounts				✓	✓

Activity
Tasks			✓	✓	✓
Events				✓	✓
Calls				✓	✓

Time Tracking
Manual ticket time tracking			✓	✓	✓
Auto ticket time tracking				✓	✓
Activity time tracking				✓	✓
Billing preferences				✓	✓

Products
Product based ticket tracking			✓	✓	✓
Associate products to contacts			✓	✓	✓
Associate products to accounts			✓	✓	✓
Dedicated owner for products			✓	✓	✓
Custom fields for products			50	150	230
Custom views for products			✓	✓	✓

Analytics
Agent dashboard		✓	✓	✓	✓
Predefined reports		✓	✓	✓	✓
Ticket overview dashboard		✓	✓	✓	✓
Ticket status dashboard		✓	✓	✓	✓
Customer happiness dashboard		✓	✓	✓	✓
Tickets stages			✓	✓	✓
Custom reports			50	✓	✓
Export reports to CSV, XLS or PDF			✓	✓	✓
Custom dashboards			10	✓	✓
Headquarters dashboard			✓	✓	✓
Response, resolution & FCR dashboards			✓	✓	✓
Knowledge base dashboard			✓	✓	✓
Community dashboard			✓	✓	✓
Calls reports and dashboards				✓	✓
SLA dashboards				✓	✓
Telephony agent availability				✓	✓
All department analytics (Global reports and dashboards)				✓	✓
Schedule reports					100
Blueprint dashboard					✓
Agent availability report				✓	✓
Agent performance report					✓
ZIA dashboard					✓

Telephony
In-Product call notifications				✓	✓
Call-to-Ticket conversion				✓	✓
Answer over-the-web				✓	✓
Answer over-the-phone				✓	✓
Call logging				✓	✓
Call transfer				✓	✓
Call recording				✓	✓
Call hold				✓	✓
Call mute				✓	✓
Business hours configuration				✓	✓
Non-business hour management				✓	✓
Call queue handling				✓	✓
Outbound calls				✓	✓
Missed call management				✓	✓
Custom greeting configuration				✓	✓
Call routing (Sequential & simultaneous)				✓	✓
Call waiting message				✓	✓
Caller history				✓	✓
Voice mail				✓	✓
Real-time agent availability				✓	✓
Call reports and dashboards				✓	✓
Fallback number				✓	✓
Spam call handling				✓	✓
Call summary				✓	✓
Multi-Level IVR					✓

Agents and Permissions
Profiles	Default	Default	5	25	50
Roles	Default	Default	5	25	250
Light agents			$	$	$
Field-level access control				✓	✓
Data sharing					✓

Add-ons and Integrations
G suite	✓	✓	✓	✓	✓
Zoho translate			✓	✓	✓
Zoho Assist	1 free user	1 free user	1 free user	1 free user	1 free user
Google Chat			✓	✓	✓
Zoho CRM			✓	✓	✓
Zoho FSM			✓	✓	✓
Bigin			✓	✓	✓
Zoho Analytics			✓	✓	✓
Zoho Projects			✓	✓	✓
Zoho BugTracker			✓	✓	✓
Zoho Lens add-on			✓	✓	✓
SMS add-on			✓	✓	✓
Zoho Cliq			✓	✓	✓
Zoho SalesIQ			✓	✓	✓
Zoho Meeting			✓	✓	✓
Atlassian Jira			✓	✓	✓
Slack			✓	✓	✓
Zoho Books/Invoice			✓	✓	✓
Zoho Inventory			✓	✓	✓
Zoho Subscription			✓	✓	✓
Zoho Flow			Limited	✓	✓
Zoho Campaigns			✓	✓	✓
Salesforce			✓	✓	✓
Zapier			Limited	✓	✓
Office 365			✓	✓	✓
MS Teams			✓	✓	✓
Zoho PageSense			✓	✓	✓
Google Play Reviews			✓	✓	✓
YouTube			✓	✓	✓
Telephony and PBX				✓	✓

Zoho Marketplace for Zoho Desk
Public extensions			Limited	✓	✓
Extension starter pack			✓	✓	✓
Private extensions				✓	✓
Custom actions via extensions				✓	✓

Mobile Apps
Radar app for Zoho Desk		✓	✓	✓	✓
Zoho Desk app		✓	✓	✓	✓

Security
IP range restriction (active directory)	✓	✓	✓	✓	✓
CSP policy header	✓	✓	✓	✓	✓
SSL certificate		✓	✓	✓	✓
Attachment controls		✓	✓	✓	✓
Single sign-on using SAML in helpcenter			✓	✓	✓
User authentication (JWT) in ASAP			✓	✓	✓
Federated login			✓	✓	✓
DKIM/DMARC				✓	✓
ePHI field labeling				✓	✓
Field encryption					✓
System field encryption					✓

Privacy
Anonymization of agent and customer	✓	✓	✓	✓	✓
Data center location	✓	✓	✓	✓	✓
DSR - Data Subject Requests		✓	✓	✓	✓
Read recipients				✓	✓

Accessibility
Highlight critical information	✓	✓	✓	✓	✓
Underline links	✓	✓	✓	✓	✓
Emphasis focus area	✓	✓	✓	✓	✓
Animation controls	✓	✓	✓	✓	✓
Reading mask	✓	✓	✓	✓	✓
Zoom level adjuster	✓	✓	✓	✓	✓
Screen reader	✓	✓	✓	✓	✓
Keyboard focus navigation	✓	✓	✓	✓	✓
Custom scrollbar	✓	✓	✓	✓	✓
Focus ring	✓	✓	✓	✓	✓
Custom cursor	✓	✓	✓	✓	✓
Page navigation	✓	✓	✓	✓	✓

Developer Tools
API calls / day / org.	15,000	25,000	200,000	500,000	1,000,000
API dashboard		✓	✓	✓	✓
API usage matrix		✓	✓	✓	✓
API usage alerts		✓	✓	✓	✓
Mobile SDK				✓	✓
Webhook				5 active	10 active
Deluge (Custom function)					✓

Data Administration
Export data	1000 / batch	1000 / batch	✓	✓	✓
Import history (Past days)	60	60	60	60	60
Import data per batch		1000	10,000	20,000	30,000
Data backup - Full Backup per Month			1	1	1
Sandbox					✓
Audit log					✓

Data Migration
Migration from other help desk		✓	✓	✓	✓

Support
Email support	✓	✓	✓	✓	✓
Phone support		✓	✓	✓	✓
Chat support				✓	✓